desire-wedding-logo-black

FREQUENTLY ASKED QUESTIONS

VIDEOGRAPHY + PHOTOGRAPHY

Our photographers and videographers are based all over Australia, with our head office in Burleigh on the Gold Coast. Rex and Renae will be your main point of contact Monday – Friday during work hours ready to answer any questions you might have. Other parts of our team including our editors and creatives also work from the office.

All of our photographers and videographers are professionals with years of experience. We approach every story with the same care, consideration and passion. Our goal is to capture the details, feelings and events of day as they happen and keep things as natural as possible.

We always recommend getting a second photographer if you are wanting to cover both the boys and the girls getting ready and have two point of views for the ceremony. For example, one focused on guests and the grooms reaction, while the other focuses on the bride walking down the aisle.

Of course you can! Please let us know at the time of your enquiry if this is something you are interested in.

We aim to have them both to you as fast as possible, however, please allow up to four weeks for photos and six weeks for video.

We do, any opportunity to work internationally is exciting and unique often resulting with something truly magical for you at the end. Contact us here and tell us more!

Yes you can! Our deluxe custom wedding albums are designed in-house, and printed here, in Australia. Please let us know at the time of your enquiry if this is something you are interested in.

We understand that you might have some specific questions about your special day. Contact us here and we will get back to you shortly.

WEDDING STATIONERY

Please allow 6-9 weeks (+shipping) for the design and print production of your order. This is a general guide only and the time frame varies depending on how quickly we receive the details for your order, how many changes you require to the artwork, and the print methods you select. We recommend placing your order ahead of time so that we can schedule design and production and ensure timely delivery of your stationery ahead of your wedding day. Please contact us tif you have any concerns regarding turnaround times..

Please contact us and let us know when you require your invitations. If we are able to prioritise your order, rush orders incur an additional fee of 25%. This will be invoiced once we confirm if it is possible.

Keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individuals. We strongly recommend to factor in an additional 10 for keepsake and last-minute guests. Please note that we are not able to add to the quantity once we have reached the production stage.

We do have a minimum order of 50 units. This is to cover the labour and material costs involved with each project. We can print less, however the price for 10 or 20 will be the same as 50.

Your invitation suite does not arrive assembled.

All tailored collections and bespoke orders will be shipped via AusPost or courier and a tracking number will be provided to you via email.

These are estimated shipping times only and do not include design and production time.
NSW, VIC, ACT: 2-5 business days
QLD, SA: 3-6 business days
WA, TAS, NT: 4-10 business days

Yes, at the moment we ship all over Australia and to New Zealand. We hope to be able to ship our stationery all over the world in the future soon. Unfortunately Welcome Signs & Seating Charts cannot be shipped overseas.

As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances. Please refer to our terms and conditions.

CAPTURE YOUR LOVE STORY

ENQUIRE TODAY

WELCOME TO DESIRE WEDDINGS

We’d love to share inspiration, tips and guidance to help you celebrate your moment in time.