Our photographers and videographers are based all over Australia, with our head office in Burleigh on the Gold Coast. Rex and Renae will be your main point of contact and are available Monday – Friday during work hours. Our editors and creatives also work from our Burleigh office.
Of course you can! Please let us know at the time of your enquiry if this is something you are interested in.
We want your photographs and videos to act as a time capsule that glows with fond memories for years to come, which is why we take the time, care and consideration to pour over every detail. However, we also appreciate how excited you will be to see the moments captured! With this in mind, we ask all couples to allow four weeks for photos and six weeks for video. If you need to discuss these timelines further, please do not hesitate in reaching out to our team.
The Desire Weddings portfolio includes special moments from right across the globe. We are always delighted to help spread the magic of love so please reach out to our team to discuss how we can create something truly magical for your wedding – no matter where you’re located.
Yes, of course! Our deluxe custom wedding albums are designed in-house and printed in Australia. Please let us know at the time of your enquiry if this is something you are interested in.
We understand that you might have some specific questions about your special day. Contact us here and we will get back to you shortly.
We recommend Desire Weddings clients allow 6 to 9 weeks plus shipping for orders to arrive. However, this is a general guide only as the timeline will depend on artwork revision requests, printing methods and other factors. To ensure you receive your stationery well ahead of your moment in time, we suggest placing your order as early as possible. If you have any concerns regarding turnaround times or delivery, please do not hesitate in reaching out to our team.
We will always do our best to bring your vision to life ahead of your big day. For any priority orders, please contact our team via enquiries@desireweddings.com.au and we’ll be in touch as soon as we can. If we are able to prioritise your order, rush orders incur an additional fee of 25%. This will be invoiced upon order confirmation.
It’s easy to forget that you don’t need an invitation for every single person on your guest list. However, it’s also important to have spare copies if you need them. We suggest having 1 invitation per household, 2 – 3 for keepsakes, 1 for each of your vendors, 5 – 10 extras and 20% extra envelopes. Please note that we are not able to change the order quantity once we have reached the production stage.
Our minimum order ranges from 30 – 50 pieces, depending on the style you are purchasing. Order below this amount will be invoiced for the minimum amount.
Your invitation suite does not arrive assembled.
All tailored collections and bespoke orders will be shipped via AusPost or courier and a tracking number will be provided to you via email.
These are estimated shipping times only and do not include design and production time.
NSW, VIC, ACT: 2-5 business days
QLD, SA: 3-6 business days
WA, TAS, NT: 4-10 business days
We currently ship to locations across Australia and New Zealand. Shipping to other countries will be available soon, however welcome signs and seating charts cannot be shipped overseas.
If you need to cancel your order or see an issue with your order, you can cancel your order within 60 minutes of submission. Email us your order confirmation number and reason for canceling, and then one of our team will be in touch within 48hrs.
As our work is custom made to order, all orders are non-refundable and not eligible for exchange, return or cancellation under any circumstances once the submission is past the 48 hour time frame. Please refer to our terms and conditions for futher information or contact us – enquiries@desireweddings.com.au
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